Ever thought of asking your users? Ideapad narrates a bad datapoint in Apple's search usability. Recent work in web HCI suggests this is common across lots of commercial sites, with user's who search failing (or bailing) more often. There are exceptions of course and particular niches where search is very useful (books, music, movies).
Apple is, interestingly, asking for feedback on their new support pages.
8:09:16 AM
|
|